Refund & Cancellation Policy

CounselR's paid plans (for example, Spark and the Lumina report) are digital products — instantly generated reports and unlocked features delivered online. Because they are delivered digitally and immediately, the refund terms below are specific to digital goods.

We show you the free preview and clearly describe what each paid plan includes before you buy, so you can make an informed choice. Prices are shown honestly against a real anchor price where any discount applies — never a fake "was" price, fake countdown or fake urgency.

• Failed or duplicate payment: if you were charged but did not receive access, or were charged twice, we will refund the extra/failed charge in full.
• Technical failure at our end: if a genuine technical fault on our side stopped your report from being delivered and we cannot fix it promptly, you are entitled to a full refund.
• Not-yet-accessed purchases: if you request a refund within 48 hours of purchase and have not yet meaningfully accessed or downloaded the paid report, we will refund it.

Because the report is a digital good delivered instantly, we generally cannot refund a report you have already accessed, downloaded or exported, except in the failure cases in section 3. We also cannot refund on the basis of an admission outcome — CounselR is guidance, not a guarantee of any seat (see our Terms of Service). If you believe your case is unfair, contact us — we review genuine concerns in good faith.

Email counselr.in@gmail.com from the email on your account, with your payment reference and a short note on what went wrong. We aim to acknowledge within 2 working days and to decide within 7 working days.

Approved refunds are returned to your original payment method through our payment gateway (for example, Razorpay). After we approve a refund, it typically reaches your account within 5–7 working days, depending on your bank or card provider. We do not charge a fee for a valid refund.

One-time report purchases are complete at delivery and are covered by the refund terms above. If we introduce any recurring plan in future, you will be able to cancel it before the next renewal, and cancellation terms will be shown clearly at purchase.

Any question about a payment or refund? counselr.in@gmail.com.